CPA (Consumer Protection Act)
Quick Answer
What is CPA (Consumer Protection Act)?
The CPA gives consumers rights you cannot contract out of: fair marketing, safe goods, returns and cooling-off.
CPA (Consumer Protection Act) explained
If you sell to consumers, your terms, refunds and marketing must comply. Defective goods carry a 6-month return right.
Who it applies to: Every business selling to the public.
Cost: Non-compliance voids terms and invites complaints.
Related terms and guides
Official source: Gov.za
Always verify this information with official South African government sources. Rules, fees and thresholds change. Check SARS, CIPC, the Department of Employment and Labour or gov.za before you act.
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Last reviewed: September 2026 by the BizAnswers editorial team. How we write and check our guides.